Woohoo! Just added Brunei, the Abode of Peace, to the list of countries I have had the opportunity to present as a conference speaker, this week!
It was a privilege to have delivered a keynote presentation at the Royal Brunei Airlines Sales & Marketing Forum 2025 at the majestic The Empire Brunei Hotel and Country Club, engaging with an incredible group of leaders and professionals from more than 17 countries, who were committed to learning, growing and achieving together.
In today’s rapidly evolving aviation and tourism landscape, success is no longer just about selling a product or service—it’s about fostering a growth mindset, mastering self-mastery in emotional intelligence and adaptability, building trust, connections and collaboration, and most importantly, succeeding together as a team.
Beyond the forum, I am grateful to experience the sunset and sights from the water with a scenic Brunei River Cruise. We got to see the iconic Kampong Ayer (Brunei’s historic water village), lush mangrove forests, the Sultan Omar Ali Saifuddien Mosque, and the Sultan Omar Ali Saifuddien Bridge.
It was not just a breathtaking way to explore the city’s charm, but also a great and meaningful opportunity for the leaders and delegates to connect, bond, and develop greater relationships in a more relaxed setting. Thanks to Brunei Tourism for the memorable dinner cruise!
Congratulations also to the Royal Brunei Airlines for winning the Prestigious ‘World’s Leading Cabin Crew’ Award for Fifth Consecutive Year on November 24, 2024 at the prestigious World Travel Awards in Portugal. Fantastic milestone having just celebrated 50 years of connecting Brunei Darussalam with the world 6 days earlier, on November 18, 2024.
A huge thanks to the Royal Brunei Airlines team for your warm hospitality, inspiring energy and passion to learn and grow! Looking forward to seeing how you take your sales and service performance culture to new heights in 2025 and beyond.
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